How can we help?
Answers, guides, and an AI assistant trained on every Clatter Labs product.
Browse by topic
Getting started
Create your workspace, install the SDK, ship your first agent.
Billing & credits
Plans, credits, invoices, and how usage is calculated.
API keys & providers
BYOK for OpenAI, Anthropic, Gemini, and others.
Deployments
Telegram, web widgets, custom channels, and the Horizon edge.
Security & compliance
SOC 2, GDPR, Warp Captcha, and the encrypted vault.
Troubleshooting
Common errors, status checks, and how to file a bug.
Get help by product
Every Clatter product has its own support page with common issues and quick links.
Clatter Platform
GAHost your AI agent in one minute.
Synapse MCP
Private betaConnect every dev tool. Power any AI.
Horizon Cloud
BetaEdge-first cloud for AI workloads.
Clatter SDK
BetaBuild AI agents that run locally.
Clatter UI
GAA quiet, opinionated design kit.
Warp Cloud
BetaEdge security, Warp Captcha, protected deploys.
Clatter Docs
GABuild your first agent in 60 seconds.
Clatter Status
GAReal-time status across the stack.
The questions we hear most
Skim the basics, or hand the question to the assistant.
Ask the assistant →How do I add my OpenAI / Anthropic / Gemini key?＋
Workspace → Providers → Add key. Keys are encrypted at rest and never leave your workspace.
How is billing calculated?＋
Per-message credits on Clatter Platform, per-request on Synapse, and per-GB-second on Horizon Cloud. Detailed breakdown in your invoice.
Where do I find an outage report?＋
status.clatterai.com publishes live probes plus full post-mortems for any incident over 5 minutes.
Can I self-host the Clatter SDK?＋
Yes — the SDK runs on Node 20+, Bun, and Deno, fully offline. Telegram and Web deployments still need the hosted Clatter Platform.
Three ways to get unblocked
Search the knowledge base
Every doc, FAQ, and known issue across the Clatter ecosystem, indexed and ranked.
Ask the AI assistant
Grounded in the same KB. Streams answers in seconds with linked sources you can verify.
Talk to a human
Open a ticket for billing, account, or production-blocking issues. We reply within a business day.
Instant answers from the Clatter assistant
Trained on every product page, doc, and known issue. Cites its sources and never makes things up.